Frequently asked questions
Who will be cleaning my home?
A team of professional housecleaners, trained and employed by The Bakken Cleaners, will clean your home. All of our employees are fully insured and bonded. They will not eat, drink, smoke, or operate any appliances while inside your home.
Do I need to provide house cleaning supplies?
We provide all cleaning equipment and products. If you have a special cleaning product that you would like for us to use, please be sure to discuss this with us in advance, so that we can properly instruct our team.
How much will it cost to clean my home?
When determining your home cleaning cost we recognize that every home is as unique as the homeowner. We base your exact price on many factors including pets, clutter, floor types, as well as, the number of people who live there. Call (701) 713-5784 for a free phone estimate and schedule an appointment to meet with the manager for more details about our service and an exact price to clean your home.
Will it cost the same each time you come to my house?
The cleaning system starts with two initial cleans. The initial cleans get your house detail clean by cleaning areas other companies often neglect. Because these two cleans take additional time we typically charge an additional fee. After your initial cleans, the price will not vary between visits.
Will you come on the same day and time for each clean?
While we can commit to a specific day, there are many factors throughout the day that may affect our actual arrival time. If you desire an estimated time of arrival on the day of your clean, please call us, and we’ll be glad to oblige.
Do I need to be home during the cleaning?
Absolutely not. In fact, most of our customers prefer not to be home when we clean!
What should I do with my pets during the cleaning?
If you have pets, we ask that you prevent them from entering the areas that we clean. For sanitary and safety reasons, our teams of residential cleaning professionals are not permitted to clean flea infested homes or pick up animal excrement.
How do I pay for my home cleaning?
Payment is due the day of each scheduled clean. Most of our customers simply leave a check on the kitchen counter or pay by major credit card. Please contact us for details.
How do I schedule an appointment with you?
It’s simple. Call 1-(701) 713 - 5784 and speak with a representative from The Bakken Cleaners. They would be more than happy to provide you with a free phone estimate and schedule your appointment to meet with a local office manager.
What is mildew and how can I get rid of it?
How much should I purchase for a gift certificate?
If you are unsure of the appropriate gift amount, we encourage you to contact a local office for assistance in choosing the perfect gift. Once the gift certificate has been gifted, all the recipient needs to do is contact the local office and schedule service.
Will I always have the same people cleaning my home?
We do our best to have the same professional house cleaners in your home every time we clean. However, sometimes due to vacations, illness, or cleans being rescheduled we will have to send a different cleaner or team instead. Our primary goal is to provide a consistent clean no matter who cleans your home.
How do you determine how much it will cost for me to have my house cleaned?
What happens if something breaks?
Unfortunately, sometimes in the cleaning process items may be broken. If this occurs, the cleaning team will leave a note with the item to let you know. The office will work with you to find a suitable resolution.
How do you ensure the security of my home?
Most customers provide a key or digital (garage) code to enter the home. Keys are assigned to a numbered tag without customer name or address. Keys are locked in a lock box and codes are kept private and only given to the house cleaners the day of the clean. Our employees are thoroughly screened before starting work with us. They also use technology to check in and out of each clean so we know the exact times they were in your home.